Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer engagement and retention.

Key Responsibilities

• Manage customer escalations and long-term project plans
• Align with account teams to prioritize actions and provide tailored recommendations
• Conduct business reviews and deliver success plans to achieve customer objectives

Required Qualifications

• 2+ years of experience in a Customer Success role
• 1+ years of experience using Salesforce CRM
• Experience in a SaaS/Technology company preferred
• Strong project management skills
• Ability to engage with C-Level stakeholders