Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to join their team.

Key Responsibilities:

• Provide exceptional customer support across various channels, addressing inquiries and resolving issues
• Efficiently utilize customer support systems like Gorgias and Shopify to manage tickets and document interactions
• Collaborate with the eCommerce operations team to enhance customer journey and escalate complex issues

Required Qualifications:

• 2-4 years of experience in a customer service or support role, preferably in e-commerce
• Familiarity with customer support software; experience with Gorgias and Shopify is advantageous
• Ability to manage multiple inquiries concurrently in a dynamic retail setting
• Positive attitude and strong work ethic with a genuine desire to help customers
• Capacity to adapt quickly to new technologies and evolving customer service processes