Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities

• Provide effective phone and email software support to customers with clinical issues
• Utilize the Salesforce Service Console to manage customer interactions and troubleshoot problems
• Contribute to the maintenance of the knowledge base and participate in monthly team goals

Required Qualifications

• Bachelor's degree
• 2+ years of experience in the healthcare industry
• Strong understanding of healthcare workflows and regulatory requirements
• Experience in a technical field, such as software systems
• Familiarity with CRM systems and ticketing tools