Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to join their Customer Operations team.

Key Responsibilities

• Manage support channels efficiently, meeting established SLA and KPI standards
• Provide proactive and empathetic support to users, drivers, and corporate clients
• Ensure compliance with internal protocols, data protection laws, and fraud prevention policies

Required Qualifications

• Minimum 2 years of experience in customer service or similar roles
• University education in progress or completed in Administration, Business, Communications, or related fields
• Familiarity with tools like Zendesk, Talkdesk, or similar platforms
• Intermediate proficiency in Microsoft Office or Google Workspace
• Self-sufficient, results-oriented, and capable of working in dynamic environments