Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance for users across its payment products.

Key Responsibilities

• Resolve customer needs via email and phone communication
• Act as an escalation point between cardholders and the Manager of Customer Support
• Monitor outstanding support issues and analyze trends to troubleshoot problems

Required Qualifications

• Proficiency in Microsoft Office, including PowerPoint and Outlook
• Experience in customer service roles
• Knowledge of Visa and/or MasterCard regulations is a plus
• Experience in banking or financial services is preferred
• Familiarity with user-facing software support is beneficial