Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Resolve escalated customer complaints and provide high-level support
• Process a high volume of inbound calls and manage correspondence
• Collaborate with various departments to address and solve customer issues

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Familiarity with software, including Microsoft Office and Storis
• Ability to work in a fast-paced environment and multi-task effectively
• Knowledge of warranty processes and customer service best practices preferred