Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance customer experience and support.

Key Responsibilities

• Provide excellent customer experience and timely responses to support inquiries
• Assist customers with product configurations and guide them through features
• Log customer interactions and escalate complex issues to higher-tier support when necessary

Required Qualifications

• Bachelor's degree or equivalent experience in software support, IT, accounting, finance, or related fields
• Accounting knowledge related to HOA, Quickbooks, or similar systems
• Prior accounting experience within the community management industry is a strong plus
• Familiarity with Windows-based computer systems and mobile platforms (iOS and Android)
• Ability to work in a fast-paced environment and troubleshoot effectively