Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide exceptional service and technical support to customers.

Key Responsibilities

• Field customer inquiries via phone, email, and chat while delivering an exceptional customer experience
• Handle advanced and escalated technical support issues and guide customers through product features
• Own and manage customer issues, ensuring timely communication and resolution

Required Qualifications

• Bachelor's degree preferred
• 2 years of experience in a call center environment
• 2 years of customer service experience
• 2-3 years of computer usage experience
• Flexible schedule availability and ability to work 40 hours weekly, including additional hours during high contact volume