Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for a 5+ month contract position.

Key Responsibilities

• Provide Tier 1 support for merchants using an online ordering and operations platform
• Handle email, text-based support, and occasional phone or video calls
• Troubleshoot various issues and escalate cases as needed for seamless support

Required Qualifications

• Bachelor's degree or equivalent relevant work experience
• 2+ years in tech support, hospitality, or customer service roles
• Experience with POS systems is a plus
• Familiarity with tools like G-Suite, Slack, Atlassian, and Salesforce is advantageous