Customer Support Specialist

Job Summary

A company is looking for a Customer Support Executive.

Key Responsibilities

• Drive a seamless health checkup booking experience for members
• Engage with clinical staff and diagnostic centers to ensure hassle-free service
• Take ownership of member issues and collaborate with hospitals and labs for resolution

Required Qualifications

• Experience in customer service support
• Deep empathy and understanding of customer needs
• Proficiency in English
• Strong client-facing skills
• Customer service orientation with adaptability to different character types