Digital Account Manager

Job Summary

A company is looking for a Digital Account Manager to drive customer success and sales growth.

Key Responsibilities

• Identify and pursue expansion opportunities within existing and new customers
• Manage full-cycle post-sales activities including onboarding, enablement, and renewals
• Develop comprehensive business plans to address customer priorities and drive product adoption

Required Qualifications

• 3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products
• 3+ years of experience in the logistics industry preferred
• Proven track record in a customer-facing role
• High technical aptitude and understanding of technology
• Experience with CRM systems, preferably Salesforce