Director of Client Relations

Job Summary

A company is looking for a Director of Client Relations to work remotely.

Key Responsibilities

• Lead the client relationship function within a $10-15 million business unit, ensuring exceptional service delivery
• Oversee account management strategies to enhance client satisfaction, retention, and engagement
• Mentor and manage a regional Account Management team, fostering a collaborative and high-performance culture

Required Qualifications

• Bachelor's or master's degree in business, communications, human services, or a related field; advanced degree preferred
• Proven experience in client relationship management, preferably in healthcare or a service-based industry
• Strong leadership skills with experience managing diverse teams and client portfolios
• Ability to analyze data and translate insights into actionable strategies
• Familiarity with Employee Assistance Programs (EAPs) or related fields is highly desirable