Director of Customer Operations

Job Summary

A company is looking for a Director of Customer Operations.

Key Responsibilities

• Drive operational excellence by identifying and improving process and reporting gaps across the customer journey
• Partner with the Customer Success team to deliver actionable reporting and dashboards on customer health and team performance
• Optimize Salesforce by building and maintaining automations and ensuring data accuracy to reduce manual entry for the Success team

Required Qualifications

• 5-8 years of experience in customer operations, business operations, analytics, or consulting, preferably in a SaaS environment
• Hands-on experience with Salesforce, including flows and automations; experience with Gainsight is a bonus
• Analytical mindset with fluency in reporting tools such as Looker, Tableau, or Domo
• Experience with LLM-powered platforms or AI agent building tools is a plus
• Ability to work autonomously and manage priorities from various stakeholders