Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success Implementation to provide strategic leadership and oversight for their implementation function.

Key Responsibilities

• Define and drive the strategic vision for the Customer Success Implementation organization
• Oversee the end-to-end customer implementation lifecycle, ensuring successful launches
• Mentor and lead a team of Implementation Managers, fostering their professional development

Required Qualifications

• Bachelor's degree
• 10+ years of progressive work experience in a high-growth environment
• 3+ years of experience in people management
• Demonstrated experience in the employer-sponsored health benefits space
• Strong analytical and strategic thinking skills