Director of Education Consulting

Job Summary

A company is looking for a Director, Education Impact Consulting.

Key Responsibilities

• Define customer engagement models and adoption best practices for the product suite
• Manage and scale a high-performing team to drive product adoption and achieve KPIs
• Collaborate with cross-functional teams to enhance customer engagement and mitigate renewal risks

Required Qualifications

• 10+ years of experience in Customer Success or related fields, with 4+ years in leadership
• Experience in leading teams in multi-product SAAS environments
• Strong understanding of customer success methodologies and user adoption best practices
• K12, Government, or Public sector experience required
• Bachelor's degree required; advanced degree is a plus