Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to enhance customer satisfaction and retention among enterprise clients.

Key Responsibilities:

• Support customers throughout the customer journey from implementation to growth
• Act as a trusted advisor, driving adoption of the platform and ensuring customer value
• Analyze customer data to provide actionable insights for engagement and retention

Required Qualifications:

• 5+ years of Customer Success Management or Account Management experience in a healthcare setting
• Expertise in healthcare industry domains such as revenue cycle management or electronic medical records
• Experience working with executive leadership in healthcare systems
• High proficiency in CRM and SaaS Customer Success tools
• Data-driven strategic thinker with experience in analyzing customer information