Federal Support Account Manager

Job Summary

A company is looking for a Manager, Support Account Services Management - Federal.

Key Responsibilities

• Lead the development of a Support Account Management Team, including strategies and performance metrics
• Guide team members to enhance their performance through coaching and training
• Refine customer support processes using KPIs, data, and analytics

Required Qualifications

• Experience integrating AI into work processes and decision-making
• Management experience in high technology and enterprise account environments
• Track record in translating operational needs into actionable outcomes
• Comfortable engaging with all management levels, including C-suite
• Experience in customer-facing roles with account responsibilities