FINRA Licensed Contact Center Manager

Job Summary

A company is looking for a Manager, Contact Center LIC (Remote).

Key Responsibilities

• Manage a diverse team of Client Care Professionals and ensure effective call handling and problem resolution
• Analyze performance metrics and implement strategies to improve client experience and operational efficiency
• Collaborate with various departments to support training and enhance employee engagement

Required Qualifications

• College degree or equivalent experience
• Five+ years of Contact Center experience, including two years of leadership experience
• Knowledge of financial products and contact center operations
• Experience with systems like Salesforce and Workforce Management
• FINRA Series 6 and 26 required or must be obtained within 180 days of hire