Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer (EMEA).

Key Responsibilities

• Onboard and train clients on the staking process and services
• Provide technical support and troubleshoot client inquiries related to staking
• Communicate platform updates and maintain a comprehensive knowledge base

Required Qualifications

• 3+ years of technical customer support experience in a B2B software company
• Proven experience with API troubleshooting and software implementation
• 1+ year of experience in web3, blockchain, and cryptocurrency
• Experience with Postman or another API testing tool
• Fluent in English (written and spoken)