Florida Licensed Care Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Provides outreach to members via phone to support care plan next steps and address scheduling concerns
• Connects members to health plan and community resources to ensure high-quality customer care
• Documents and maintains non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience in customer service, medical office, and health insurance is strongly preferred
• Knowledge of health plan activities and resources is beneficial
• For Florida-Sunshine Health Plan, all interactions with members are conducted telephonically