Healthcare Collections Representative

Job Summary

A company is looking for a Healthcare Customer Service Collections - Self-Pay.

Key Responsibilities

• Manage inbound calls to arrange debt repayment based on patient financial situations
• Ensure compliance with HIPAA and TCPA regulations during calls
• Handle patient disputes and escalate issues to supervisors when necessary

Required Qualifications

• High school diploma
• Minimum of 6 months of customer service experience in a related field
• Ability to manage difficult customer situations
• Detail-oriented with effective resource utilization
• Preferred: Associate's degree and two years of related experience