Helpdesk Manager

Job Summary

A company is looking for a Manager, Helpdesk to lead a frontline customer support team.

Key Responsibilities

• Lead and mentor Helpdesk staff while providing Tier 3 support for technical issues
• Oversee daily operations of the Helpdesk department to ensure effective support
• Manage inventory and procurement for IT equipment and develop training documentation

Required Qualifications

• Associate's degree in a relevant field required
• Minimum of five (5) years' experience in a technology leadership role
• People management experience required
• Extensive equipment and support experience at both hardware and software levels
• Strong understanding of smartphones and their integration into workplace systems