Helpdesk Manager

Job Summary

A company is looking for a Helpdesk Manager who oversees technical support operations and manages helpdesk personnel.

Key Responsibilities

• Manage daily helpdesk operations and shift coverage
• Oversee incident response, escalation, and resolution
• Ensure compliance with agency service procedures and documentation

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years managing IT helpdesk or operations teams
• Experience with Windows, Linux, and IBM zSeries environments
• Familiarity with ITIL practices