Implementation Director

Job Summary

A company is looking for an Implementation Director responsible for managing a team in the implementation function of insurance and absence management solutions.

Key Responsibilities

• Support Implementation Managers to ensure client and broker satisfaction during new business implementation
• Drive adherence to service excellence and foster a high-performance culture within the team
• Manage operational effectiveness and develop effective business partnerships for efficient implementation

Required Qualifications

• Undergraduate degree preferred
• 5+ years of leadership experience in relevant roles
• Experience in team building, planning, and change management
• Proven track record of driving operational excellence and exceeding sales objectives
• Industry experience related to client needs and marketplace challenges