Job Summary
A company is looking for an Implementation Lead to support customer experience initiatives and project management efforts.
Key Responsibilities:
- Manage specific services and solutions to enhance product delivery and internal business functions
- Leverage market insights to inform capability strategies and facilitate sustainable solutions
- Support change management efforts and ensure alignment between business and technology teams
Required Qualifications:
- 2+ years of experience in a Contact Center environment
- Experience in Project Management and technology implementations/migrations
- Ability to coordinate effectively across matrixed teams and document requirements
- Demonstrated capability to conduct independent analyses and develop unique insights
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