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Implementation Lead

7/8/2025

No location specified

Job Summary

A company is looking for an Implementation Lead to support customer experience initiatives and project management efforts.

Key Responsibilities:
  • Manage specific services and solutions to enhance product delivery and internal business functions
  • Leverage market insights to inform capability strategies and facilitate sustainable solutions
  • Support change management efforts and ensure alignment between business and technology teams
Required Qualifications:
  • 2+ years of experience in a Contact Center environment
  • Experience in Project Management and technology implementations/migrations
  • Ability to coordinate effectively across matrixed teams and document requirements
  • Demonstrated capability to conduct independent analyses and develop unique insights

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