Incident Communications Coordinator

Job Summary

A company is looking for an Incident Communications Coordinator.

Key Responsibilities

• Manage IT and application infrastructure incidents, ensuring quick restoration of services
• Facilitate communication and collaboration during high-priority incidents with stakeholders
• Conduct continuous improvement of the Incident Management process and maintain incident logs

Required Qualifications

• Bachelor's degree and 2 years of relevant experience, or 6 years of relevant experience in lieu of a degree
• Understanding of IT Service Management tools, specifically Service Now
• Familiarity with event management activities and tools
• Proficient in MS Office applications
• Must be a US Citizen and able to obtain required agency clearance