IT Infrastructure Supervisor

Job Summary

A company is looking for an IT Infrastructure Supervisor to lead and support a legacy ITSM tools team during a critical 4-month contract engagement.

Key Responsibilities:

• Manage day-to-day activities of the legacy ITSM tools team
• Conduct bi-weekly Kanban stand-ups and manage team deliverables
• Facilitate support for the ServiceManager upgrade and coordinate incident resolution

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or Technology
• ITIL v3 Certification required
• 5+ years of experience supporting and managing HP Service Manager
• 2+ years of leadership or management experience
• Strong knowledge of ITSM processes and tools