IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist in Dallas, TX.

Key Responsibilities

• Provide single point of contact support for end users regarding desktop and telecommunications issues
• Troubleshoot and resolve hardware/software issues while adhering to service level agreements (SLAs)
• Manage the ticketing system and support global teams with minimal supervision

Required Qualifications

• Solid technical background with proven problem-solving abilities
• Familiarity with ITIL-based service support processes
• Previous experience in a similar IT support role
• Relevant degree or certification in IT or a related field