Job Summary
A company is looking for a Genesys/NICE Voice Engineer.
Key Responsibilities
- Provide expert guidance for system implementations, troubleshooting, and operational support
- Develop and maintain systems documentation and procedures, providing training as needed
- Coordinate vendor interactions and manage multiple assignments with minimal supervision
Required Qualifications
- Bachelor's degree required
- 10+ years of experience with Genesys and NICE systems
- ITIL Foundations certification required
- Intermediate skills in Cisco routing and switching
- Strong understanding of network and voice infrastructures
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