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ITIL Certified Voice Engineer

7/11/2025

No location specified

Job Summary

A company is looking for a Genesys/NICE Voice Engineer.

Key Responsibilities
  • Provide expert guidance for system implementations, troubleshooting, and operational support
  • Develop and maintain systems documentation and procedures, providing training as needed
  • Coordinate vendor interactions and manage multiple assignments with minimal supervision
Required Qualifications
  • Bachelor's degree required
  • 10+ years of experience with Genesys and NICE systems
  • ITIL Foundations certification required
  • Intermediate skills in Cisco routing and switching
  • Strong understanding of network and voice infrastructures

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