Massachusetts Licensed Operations Manager

Job Summary

A company is looking for a Senior Manager, Operations.

Key Responsibilities

• Oversee day-to-day activities of the operations team, ensuring timely and accurate execution of core processes
• Develop, document, and optimize operational workflows, playbooks, and escalation procedures
• Monitor system activity and performance to ensure smooth operations and rapid identification of anomalies

Required Qualifications

• 7+ years of experience in operations, process management, or a related field
• Experience leading teams or orchestrating complex workflows
• Expertise in building and improving operational processes
• Strong analytical skills with a comfort in navigating data
• Experience launching or scaling operations within a tech-driven business