Medical Device Customer Service

Job Summary

A company is looking for a Medical Device Customer Service Representative.

Key Responsibilities

• Process customer orders and requests for product repair through various communication channels
• Generate order confirmations and manage customer expectations regarding delivery timelines
• Support customer issues, inquiries, and coordinate product replacements and returns

Required Qualifications

• High School Diploma or equivalent (GED) required
• 3+ years of related experience in customer service or a similar role
• Prior experience with medical devices is a significant advantage
• Strong computer skills with experience in ERP systems and Microsoft Office
• Ability to work independently and collaboratively in a team environment