Member Engagement Coordinator

Job Summary

A company is looking for a Coordinator, Member Engagement Service.

Key Responsibilities

• Act as a liaison between health plan members, providers, and the Member Engagement team
• Coordinate scheduling of appointments and manage data tracking for member interactions
• Meet departmental goals for customer service, quality, and productivity

Required Qualifications

• High School Diploma or two years of relevant work experience
• Previous appointment scheduling and/or call center experience required
• High volume outbound calling experience preferred
• Experience with call center technology systems and Salesforce is highly preferred
• Intermediate skills in MS Office, particularly Excel