Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist (PT).

Key Responsibilities

• Provide exceptional customer service to members through various communication channels
• Meet or exceed performance metrics related to customer satisfaction and service levels
• Build and maintain relationships with customers while addressing inquiries and complaints

Required Qualifications

• 3-5+ years of customer service experience
• Bilingual (English and Spanish)
• Proven track record of achieving or exceeding performance metrics
• Reliable internet service and ability to type 50+ words per minute with 90% accuracy
• High school diploma or equivalent