Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist I to provide support and guidance to members throughout their recovery journey.

Key Responsibilities:

• Deliver exceptional member experiences and facilitate enrollment in the program
• Communicate effectively with members via chat, email, and phone to assist with program navigation
• Monitor and report on metrics related to productivity, member engagement, and satisfaction

Required Qualifications:

• Passionate about providing customer service and working with diverse populations
• Bachelor's Degree in human services, communications, business, or marketing is preferred
• 2+ years of experience in inside sales, healthcare, or customer service in a metrics-driven environment
• Strong presentation skills and ability to meet performance targets
• Individuals in addiction recovery are encouraged to apply