Member Outreach Coordinator

Job Summary

A company is looking for a Member Outreach Coordinator - Remote.

Key Responsibilities

• Proactively makes outreach calls to members and providers to coordinate evaluations and medication delivery
• Assesses caller needs and provides solutions or triages to the appropriate department
• Maintains accurate member profiles and assists with setting up appointments and managing queues

Required Qualifications

• High School Diploma or GED is required
• 2+ years of experience in a customer service environment
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Healthcare experience with understanding of medical terminology and diagnostic codes
• Basic knowledge and experience in mail order or specialty pharmacy