Nebraska Licensed Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Process member payments, address billing inquiries, and manage policy updates
• Provide accurate information about coverage plans and assist with prior authorizations
• Handle claims inquiries, status updates, and assist with reconsideration requests

Required Qualifications

• High School Diploma or GED required
• At least two years of experience in a healthcare-related field
• Solid understanding of healthcare terminology, including ICD-9 and ICD-10 coding
• Ability to clear a criminal background check
• Strong computer experience, including data entry and screen navigation