Online Sales Specialist – Vancouver, WA

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America’s top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let’s talk about your career with PulteGroup!JOB SUMMARY:
The Online Sales Specialist position will primarily be responsible for qualifying and managing leads that inquire about PulteGroup New Home Communities that present themselves through inbound online inquiry, inbound phone calls and/or inbound texting. Act as liaison between online leads and community sales teams.PRIMARY RESPONSIBILITIESConsumer and Realtor Experience:

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Consultants, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.

Leveraging Technical Platforms:

• Utilize multiple lead management software systems daily including:

Call Tracking Metrics – Phone Routing SystemLasso – OSS specific CRMPodium – Texting PlatformBombBomb – Video Messaging PlatformMicrosoft Dynamics/D365 – Company CRM

• Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.

Reporting Metrics:

• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

Sales/Marketing Administration:

• Assist in the daily administration of routine sales administration activities (e.g., filing, scanning, mailing, typing, scheduling).
• Create Job Initiation Orders (JIO) and Change Orders (CO) for Spec Homes.
• Coordinate sales staff meetings, lunches, and events.
• Assist with marketing vendor questions, review proofs for accuracy, and help coordinate installations/deliveries of signage and or collateral.
• Provide accurate assistance/direction to Sales Consultants, PMC, and Senior Closing Coordinator.
• Learn knowledge of local markets, competition, real estate laws/rules, public opinion, local and national trends, and governmental regulations related to home buying.

Office Administration:

• Assist with the daily oversight of the Vancouver office operations (keycards, maintenance requests, office assignments, decorations, etc.).
• Manage supply orders including light refreshments and snacks for the Vancouver office.
• Coordinate catering for meetings or events held at the Vancouver office.
• Assist Operations Team on special assignments as needed.

SCOPE

(decision making, size of organization, budgetary etc.)

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

REQUIRED EDUCATION

(degrees, licenses, certifications, etc.)

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Washington and Oregon Real Estate License.

REQUIRED EXPERIENCE

(work related, tools/equipment, software, etc.):

• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Preferred Attributes:

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.
• Independent self-starter with ability to effectively work with numerous teams across the Division.

PAY RANGE

$23.41 – $29.28 per hourHired applicant will be eligible to receive bonusesIn addition to up to 9 paid company holidays per year, employees with less than 10 years of service are eligible for up to 23 PTO days per year (and up to 28 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance, and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state-required benefits such as paid family and medical leave insurance and/or paid sick time, as applicable.PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.