Operations Lead, Therapy

Job Summary

A company is looking for an Operations Lead, Therapy Ops.

Key Responsibilities

• Lead customer-facing operations for the Onsite Program, managing inquiries and ensuring seamless delivery
• Develop and implement scalable operational processes to handle increasing complexity across customer accounts
• Drive operational excellence initiatives to improve program efficiency, customer satisfaction, and provider utilization

Required Qualifications

• 5+ years of experience in customer success operations, account management, or program management in healthcare or technology
• Proven ability to manage complex customer accounts and drive satisfaction
• Experience in designing and implementing scalable operational processes
• Strong project management skills with a track record of leading cross-functional initiatives
• Bachelor's degree preferred; Master's a plus