Operations Specialist

Job Summary

A company is looking for an Operations Specialist (SME) to provide mentorship and guidance to team members.

Key Responsibilities

• Provide mentorship, guidance, and career development to team members
• Implement escalation channels and lead a high-performing team through transitions
• Establish team goals, measure progress, and influence team strategy through insights and recommendations

Required Qualifications

• 2 years of relevant people management experience in the BPO or call center industry
• Strategic thinker with strong analytical skills
• Experience in providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for the development of teammates