Participant Advocate

Job Summary

A company is looking for a Participant Advocate.

Key Responsibilities

• Support customer inquiries through various communication channels
• Educate participants about their IRS regulated benefits
• Execute high-quality service delivery while adhering to performance goals

Required Qualifications

• 1 year of customer service or caretaker experience
• Ability to communicate IRS benefits in layman's terms
• Must have a great phone personality and enjoy helping people
• Consistent attendance and strong time management skills
• Excellent follow-through and organizational skills