Participant Advocate

Job Summary

A company is looking for a Participant Advocate.

Key Responsibilities

• Support customer inquiries through various communication channels
• Educate participants about their IRS regulated benefits
• Maintain performance metrics and adhere to scheduled phone interactions

Required Qualifications

• 1 year of customer service or caretaker experience
• Ability to communicate IRS benefits in layman's terms
• Strong organizational skills and ability to multi-task
• Consistent attendance and time management skills