Provider Support Agent

Job Summary

A company is looking for a Provider Support Agent.

Key Responsibilities

• Communicate with business partners via phone, email, and chat, addressing inquiries and ensuring compliance with procedures
• Analyze information to provide solutions and assist business partners with troubleshooting and account origination issues
• Maintain up-to-date knowledge of policies and procedures while reporting weekly on performance and areas for improvement

Required Qualifications

• Related practice experience and/or customer service experience
• Proficient in Microsoft Office
• Weekend availability required
• Shift differential for evening, night, and weekend hours