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Quality Assurance Analyst

7/9/2025

N/A

Job Summary

A company is looking for a Quality Assurance Analyst.

Key Responsibilities
  • Monitor and evaluate customer interactions to ensure adherence to service standards and drive continuous improvement
  • Review cases and identify trends to enhance Member Support processes through collaboration with agents and leadership
  • Provide coaching, feedback, and training sessions on QA processes and best practices to support agent performance
Required Qualifications
  • 1+ years of experience in a QA Analyst, Subject Matter Expert, or Senior Support Specialist role in a high-volume call center
  • Strong understanding of support best practices and ability to conduct evaluations of customer interactions
  • Proficiency in handling inbound and outbound calls/emails with analytical problem-solving abilities
  • Familiarity with Salesforce, Replicant, and Google Workspace is a plus
  • Experience in public speaking and knowledge of the hospitality industry is advantageous

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