Remote Call Center Representative

Job Summary

A company is looking for a Call Center- USA REMOTE.

Key Responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to confirm resolution
• Collaborate with team members and clients to address inquiries and recommend process improvements

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and consult appropriate stakeholders for resolution
• Commitment to attend all scheduled training sessions for 90 consecutive days