Remote Healthcare Customer Service Representative

Job Summary

A company is looking for a Remote Healthcare Call Center Associate.

Key Responsibilities

• Answer high-volume inbound customer calls for a Patient Assistance Program
• Make outbound calls to assist Patients/Health Care Providers with inquiries and application documentation
• Utilize training and resources to address patient/HCP program-related questions and complete necessary documentation

Required Qualifications, Training, and Education

• Flexibility to work assigned shifts between 8:00am - 8:00pm EST, Monday - Friday
• Completion of a 5-week training program
• Ability to handle high-volume inbound calls
• Experience in customer service, preferably in a healthcare setting
• Familiarity with application processes and documentation in a call center environment