Remote Team Leader

Job Summary

A company is looking for a NCC Team Leader.

Key Responsibilities

• Actively dial and transfer calls for 3-4 hours per day while supporting clients during high call volume or team absences
• Assist in coaching and managing team members, conducting 1:1s, and providing performance feedback
• Train new hires using a standardized onboarding process and deliver additional training as needed

Required Qualifications

• Experience in a leadership or coaching role
• Familiarity with Salesforce/Five9 and call monitoring tools
• Ability to conduct training sessions and provide constructive feedback
• Strong organizational skills to manage onboarding and training processes
• Availability to work Monday-Friday, 9:00 AM - 6:00 PM EST