Renewals Manager

Job Summary

A company is looking for a Renewals Manager to oversee customer retention and growth.

Key Responsibilities

• Manage the full-cycle renewal process for customers, starting 90 days before contract expiration
• Lead contract negotiations, including pricing and upsell discussions
• Collaborate with Customer Success Managers to assess account health and identify expansion opportunities

Required Qualifications

• 5+ years of experience in renewals, sales, account management, or revenue operations within a SaaS or agency environment
• Strong negotiation and objection-handling skills
• Proven track record of meeting or exceeding renewal and upsell targets
• Experience with contract workflows and revenue forecasting
• Proficiency in Salesforce or other CRM tools