Senior Call Quality Coordinator

Job Summary

A company is looking for a Senior Coordinator - Call Quality & Compliance.

Key Responsibilities:

• Monitor and evaluate calls and case interactions against quality standards
• Score employee performance accurately and provide constructive feedback
• Track trends and insights from customer interactions; generate weekly/monthly reports

Required Qualifications:

• High school diploma or equivalent
• 3+ years of experience in a patient support or hub environment
• Previous experience with call quality audits and performance monitoring
• Familiarity with Adverse Event reporting and reconciliation
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)