Senior Complex Services Processor

Job Summary

A company is looking for a Sr. Complex Services Processor to support Retirement Plan operations in a remote work environment.

Key Responsibilities

• Review, research, and process simple to complex corrections for retirement plans and participants in a timely manner
• Communicate with internal and external stakeholders to obtain necessary information and address complex inquiries
• Monitor workload and production processes to ensure quality and timeliness, while sharing knowledge and recommending process improvements

Required Qualifications

• High School Diploma or GED
• 3 - 5+ years of relevant processing experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work in a fast-paced, team environment
• Adaptability to changing business needs