Senior Consultant

Job Summary

A company is looking for a Senior Consultant to handle customer inquiries and provide technical support for software and hardware products.

Key Responsibilities

• Address critical customer issues in collaboration with Sales and Client Service teams
• Manage and review Knowledgebase content and assist with training team members
• Handle escalated inquiries and create product-specific feedback reports

Required Qualifications

• Advanced product knowledge of Accounting CS Professional Suite
• Experience in a service environment with critical thinking abilities
• Strong understanding of tools and applications related to the role
• Ability to interpret and analyze complex customer inquiries
• Experience in training and coaching team members